Do you accept returns?
Yes! Our customer satisfaction is our destination! Please feel free to return any eligible item within 7 days of receiving your original order.
1. Items returned within 7 days of receiving your original order will be eligible for a return if it has evident manufacturing defect, such as the size, style, hairmaterial, cap construction or color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging).
We don't sell refurbished or previously owned products. Please make sure the LACE has NOT been cut on any Frontals or Lace Closures.
3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after confirmation. Once the returned item is received and inspected, your return will be processed and automatically shipped to previous address.
4. After the return request has been authorized, the item(s) can be shipped back to the address we gave you. Please kindly send email about your order with order number, returned item(s), and new tracking number.